FAQS
Easily find the right answer to your questions: If at any time during your visit you have a question, don't hesitate to call (866) 498-6275 or send us an email at sales@xumark.com.
Does Xumark accept phone, fax and email orders?
What orders qualify for free shipping?
How long will it take to receive my orders?
Will you ship using my prefer shipper if I provide my account info?
What forms of payment do you accept?
Does Xumark offer credit terms to business?
How do I track an order once it's been shipped?
How do I exchange or return a product under Xumark Terms and Conditions?
Does Xumark accept phone, fax and email orders?
Yes we accept phone, fax, and e-mail orders and requests for quotes.
For phone orders, or quotes, and questions, please call us toll free at (866) 498-6275.
For emails orders, or quotes and questions, please e-mail us at sales@xumark.com.
For fax orders, please fax us at (866) 998-6275
How much does shipping cost?
We offer low flat rates and free shipping for orders of $100.00 and up.
What orders qualify for free shipping?
All orders $100.00 or more shipped via UPS ground.
|
UPS Flat Rate Shipping* | |||||
|---|---|---|---|---|---|
|
Total Purchase |
Ground |
3 Day Select |
2 Day Air |
Next Day Air | |
|
0.00-$24.99 |
$10.00 |
$15.00 |
$25.00 |
$42.00 |
|
|
$25.00-$49.99 |
$13.00 |
$20.00 |
$30.00 |
$52.00 |
|
|
$50.00-$74.99 |
$14.00 |
$30.00 |
$35.00 |
$62.00 |
|
|
$75.00-$99.99 |
$15.00 |
$45.00 |
$50.00 |
$72.00 |
|
|
$100.00-$199.99 |
FREE |
$50.00 |
$60.00 |
$82.00 |
|
|
$200.00-$299.99 |
FREE |
$60.00 |
$70.00 |
$125.00 |
|
|
$300.00-$399.99 |
FREE |
$70.00 |
$80.00 |
$150.00 |
|
|
$400.00-$499.99 |
FREE |
$80.00 |
$90.00 |
$175.00 |
|
|
$500.00-$599.99 |
FREE |
$90.00 |
$100.00 |
$200.00 |
|
|
$600.00-$699.99 |
FREE |
$100.00 |
$110.00 |
$225.00 |
|
|
$700.00-$799.99 |
FREE |
$110.00 |
$125.00 |
$250.00 |
|
|
$800.00-$899.99 |
FREE |
$125.00 |
$140.00 |
$275.00 |
|
|
$900.00-$999.99 |
FREE |
$150.00 |
$180.00 |
$350.00 |
|
|
$1000.00 & UP |
FREE |
Call For Rates |
|||
*These rates apply only to orders placed through our retail website, and shipped within the contiguous United States. Flat rate is not available for Alaska, Hawaii, Puerto Rico, and International destinations.
All wholesale customers' orders shipping charges will be actual UPS rates.
How long will it take to receive my orders?
Generally we ship the same day your order is placed, if you order is submitted by 4:00 PM PST. An order usually takes from 1-6 days via UPS ground, depending on your location within contiguous United States.
Will you ship using my prefer shipper if I provide my account info?
Yes we will, only after you contact us directly by phone or e-mail in advance so, we can verify your account status.
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, Discover, and C.O.D. International orders must be paid via bank wire transfer.
Do you charge sales tax?
Sales tax will be added to purchases made from customers who reside in California, unless you submit a California Seller's Permit prior to purchase. The Sales tax rate for California customers is 8.75%, which is the current rate in San Bernardino County.
Does Xumark offer credit terms to business?
Xumark offers Net 30 days terms to independent technicians, office machine dealers, equipment and supply exporters, government agencies, schools and qualified businesses, on approved credit. Please request a credit application.
How do I track an order once it's been shipped?
Once your order has been processed and shipped, an email containing the tracking number will be sent to your registered email. If you do not receive the shipping confirmation email within 1 to 5 business days from your order date, E-mail us at support@xumark.com.
How do I exchange or return a product under Xumark Terms and Conditions?
Call us at (866) 498-6275, to receive a Return Merchandise Authorization (RMA)
Write the RMA number on the outside of box. Ship to Xumark Inc., 14770 Yorba Ct, Chino, CA 91710
